What is your return policy?
Can I cancel my subscription?
If you have active subscriptions to any NOVOS products, you can pause, cancel or renew your subscriptions at any time, as often as you would like. If you wish to pause or cancel a subscription, it must be done at least 1 business day prior to the renewal date, otherwise the transaction will be considered complete.
Why don’t I see benefits yet?
Many users start noticing benefits after 30 days and most after 90 days; the key benefits of achieving maximum lifespan potential may not be perceived on a daily basis, as it impacts biology over the long-term. Consistent, daily use of NOVOS Core impacts the major hallmarks of aging. This will help you achieve your maximum lifespan potential, which is the key long-term benefit that you may not perceive on a daily basis.
What if I put in an incorrect address?
NOVOS is not responsible for any lost packages that were incorrectly addressed due to customer error. We generate shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (e.g., incorrect zip code, missing apartment/office number) and your package is lost, NOVOS is not responsible. We appreciate your understanding.
If you input the incorrect address on your order and it has only just begun processing, try to cancel the order immediately by logging into your account. If you are unsure if this processed correctly, immediately email us at care@novoslabs.com with the new address information. Then, place your order again using the correct address. However, once your package is processed and shipped, we cannot make any more modifications to your shipment.
What if I just don’t feel like trying NOVOS products anymore?
Keep in mind that every person’s body is different, and the short-term benefits you see or feel (skin health, energy, sleep, mood, etc.) should be considered as added benefits. As long as you continue your daily intake, the beneficial nutrients are doing their work inside to optimize your health. Consistent use is the key to slowing down your aging to be YoungerForLonger™.
US-based purchases: If you still wish to return your NOVOS Core and/or Boost, it must be within thirty (30) days and each product must be unopened (still sealed). We never charge consumers shipping fees as we pay for the costs, and we will provide a prepaid return shipping label, so there will be a deduction of $25 per transaction to cover the back and forth shipping costs. There will also be a restocking fee of $35 per transaction. If you would like a NOVOS credit instead of a refund to your original payment method, we will waive the shipping and restocking fees ($60). NOVOS credit must be used within 1 year of issuance.
Non-US-based purchases: All international orders are final for all products.
For NOVOS Age, due to the nature of the product, all sales are final. Currently, we only ship Age in the United States. Please be sure that your shipping address is accurate before submitting your order.
What if I received a damaged box or broken bottle?
We guarantee that our products will ship to you in excellent condition without any defects and we will replace the product free of charge within 30 days of purchase if the boxes or bottles come damaged. All NOVOS products undergo thorough quality assurance to ensure they meet our high standards. However, if you find a damaged or defective product upon arrival due to mishandling during shipping, you must submit a claim within 2 days of receiving your order. To create a claim, please email us at care@novoslabs.com and include:
- Your order/invoice number
- Contact information
- Description of defective product
- Images of packaging, shipping box, and invoice
**Please keep all products and packaging as we may ask you to ship all defective products to us for additional inspection. If you do not complete this step, your claim may be denied.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling if you were charged shipping and handling on your order.
What if I bought NOVOS from somewhere else?
This return policy applies only to purchases made through www.novoslabs.com. If you purchased NOVOS products through a third-party marketplace and want to make a return, please contact that third-party marketplace.